Wheelz Casino Privacy Policy
Privacy and your information
Our privacy page explains how personal information is handled in connection with Wheelz Casino services and how you can raise a concern. For questions concerning this site, contact our support at [email protected].
Granturo Malta Ltd is the data controller for the Wheelz casino services. The operator's privacy policy identifies the GDPR and Malta's Data Protection Act as the framework for its processing. The account practices described below concern that operator's services.
Information used by the casino
The operator receives information directly from you, through your use of its services and, where relevant, from verification companies, payment providers and public records.
| Information | Examples and purpose |
|---|---|
| Registration details | Your name, birth date, address, email, phone number, gender, residence country and password are required to establish the account. |
| Verification records | Identity checks may include occupation, income and evidence explaining where funds came from. These support regulatory checks. |
| Payments and play | Transaction records, bets, game activity and reward use support payments, account management and monitoring. |
| Support correspondence | Details you submit in messages, surveys or promotions are collected as part of those interactions. |
| Device and browsing data | IP address, browser, operating system, language, visited pages, referral information and cookies help the operator understand usage and address technical issues. |
An IP address can also indicate an approximate location for territory checks. The operator describes encrypted card processing through the card network, with a transaction token replacing the full card number. It retains the card's final four digits and information about the issuer.
Why information is processed
Granturo Malta uses different grounds depending on the purpose: providing the agreed service, meeting legal requirements, pursuing legitimate interests or acting on consent.
- Account and transaction information supports access to games, payments, rewards and customer assistance.
- Identity, funding and activity checks support anti-money-laundering duties, fraud detection and gambling safeguards.
- Technical and usage information helps investigate faults, maintain security and improve the service.
- Marketing messages about offers require consent, which you can change through the casino account settings.
Required account information is a condition of using the casino services. If you decline to supply it, the operator cannot provide an account.
The operator uses behaviour analysis for personalisation, fraud checks and gambling-harm monitoring. Its policy requires employee review before a final decision arising from automated processing that may involve profiling. A gambling-risk flag can lead to an account review and contact from the responsible gaming team.
If you voluntarily disclose a health condition affecting your gambling decisions, relevant correspondence may be attached to your casino account. The operator may limit access where it considers this necessary for your well-being.
Sharing and international transfers
Granturo Malta may share relevant information with payment and game providers, verification and anti-money-laundering services, analytics providers, security services and other processing partners. Its policy describes contractual controls, secure transfers and limiting the information shared to what is needed.
Data may also move between Wildz Group companies for administration and business purposes, or be disclosed where legal duties, investigations or protection against harm require it. Taking part in a Race or a stream chat makes your first name visible to fellow participants.
The operator aims to keep data in the EEA where possible. Overseas processing can involve an adequacy decision, standard contractual clauses or, for eligible US recipients, certification under the EU-US Data Privacy Framework. Exceptional transfers may rely on specific legal grounds, including informed explicit consent or necessity for contractual obligations, vital interests or legal claims.
Your choices and requests
The operator's policy provides for requests to access or correct information, receive a portable digital copy, and seek restriction or deletion where the relevant conditions apply. You can object to direct marketing and change communication preferences in your casino account or use an email unsubscribe option.
For a casino data request, use the operator's support or data protection officer channel available through your account. Include your name, contact details, registered email and a clear explanation of the request. Identity documents may be needed to confirm who is making it.
For help concerning this site, write to our support at [email protected]. Do not include your password or complete payment-card details in a support message.
Storage and security
Closing a casino account does not mean every record is immediately erased. Granturo Malta retains information according to its purpose and the applicable requirements. Financial, identity-check and anti-money-laundering records can remain subject to mandatory retention after closure.
The operator gives no single retention period covering all data. Its policy provides for deletion or irreversible anonymisation once the relevant period ends. Consent-only processing, such as marketing preferences, ends with withdrawal of consent, followed by deletion or suppression of that information.
The operator describes access controls, monitoring and other safeguards, while acknowledging that transmission and storage cannot be completely risk-free.
Raising a privacy concern
For concerns about casino data handling, the operator's process starts with support and provides escalation to its data protection officer. You may also raise a complaint with the Maltese Data Protection Commissioner or with the privacy regulator in your locality. These routes concern the operator's processing of your information.