Wheelz Casino Responsible Gambling
Keeping gambling within limits
On this site, we encourage you to treat gambling as paid entertainment, never as income or a way to recover money already lost. Decide what you can afford to lose and how long you will play before starting. Stop when either boundary is reached.
The account tools below apply to the Wheelz casino service operated by Granturo Malta Limited. Use the casino account controls or casino Live Chat to request changes affecting play.
Limits and session reminders
Wheelz places its controls within My Account, under Limits or Responsible Gaming. Financial limits can be set for daily, weekly or monthly periods.
| Tool | What it does |
|---|---|
| Deposit limit | Restricts deposits across a rolling 24-hour, seven-day or 30-day period. Further deposits are blocked once the cap is reached, until it resets. |
| Net loss limit | Prevents further wagers after losses reach the selected cap for that period. |
| Reality Check | Shows session duration and spending or winnings, with options to inspect transactions or exit the game. The default reminder interval is 60 minutes. |
| Time Out | Blocks account access for a chosen break of 24 hours, seven days or 30 days. |
Reducing a financial limit applies immediately. Increasing or removing it requires a 24-hour wait. Reality Check settings, including the interval and the option to disable reminders, are under My Account > My Profile. Some providers' Autoplay may continue while a reminder is visible; the reminder is not necessarily a pause in play.
A Time Out ends with automatic account reopening. Wheelz's terms also require a further 24-hour cooling-off period after reactivation before gambling resumes, and allow the operator to extend that wait.
Taking a longer break
Wheelz offers self-exclusion for a fixed duration, with examples including three, six or nine months and one year, or without an end date. Once the request is processed, account access and gambling are blocked.
To arrange an exclusion:
1. Open My Account > Responsible Gaming, or ask casino support through Live Chat. 2. Specify the duration and explain if gambling-related harm is the reason. 3. When support handles the request, look for its confirmation that the exclusion has been applied.
For a closure unrelated to gambling problems, Wheelz also provides Account Closure under My Account > My Profile. Tell casino support explicitly when gambling problems are involved so the request is handled on that basis.
Exclusion and reopening conditions
Reopening is subject to Wheelz's assessment; expiry of a chosen period does not guarantee permission to gamble again. For a request to shorten or revoke a fixed exclusion, the minimum wait is 24 hours. For an indefinite exclusion, the minimum is seven days. Wheelz may refuse reinstatement where gambling harm remains a concern. You can also ask to extend your exclusion.
An indefinite exclusion because of gambling addiction cannot be reversed. Where an account under the same licence has been closed for addiction, the operator's terms prohibit new accounts and require existing accounts under that licence to close permanently. Attempts to open a new account with a group brand can result in its closure when detected, removal of winnings and non-refundable deposits made to that new account.
Ordinary account-limit requests apply to wheelz.com, rather than automatically covering other group websites. If gambling is causing problems, consider exclusions across other gambling services you use, including offline venues.
Remaining funds and marketing
During exclusion, contact casino support to arrange withdrawal of any remaining balance. Verification still applies, and new deposits are blocked during the exclusion. For indefinite exclusions, Wheelz's terms provide for the operator to take steps to return remaining account funds.
The operator's terms require marketing to stop within 24 hours of account closure following a time-out or self-exclusion. This is an operator condition, not a promise that every message will stop the instant a request is submitted.
Recognising when to stop
Consider taking a break and seeking support if you are trying to win back losses, exceeding your usual spending or struggling to stay within your chosen limits.
- Keep money needed for daily life separate from gambling spending.
- Avoid gambling while affected by alcohol or drugs.
- Do not extend a session because you believe a win must be due.
- Use a break or exclusion when limits alone are not enough.
Wheelz's responsible-gaming resources name Gambling Therapy, Gamblers Anonymous and GamCare as organisations to approach for help. They also identify BetBlocker and Gamban as software options for restricting access to gambling websites.
Protecting younger people
Wheelz accounts require a minimum age of 18, or a higher minimum where local rules require it. Keep account credentials and payment details away from children, avoid saved login details on shared devices and consider parental controls. Report suspected underage account use to casino support.
Support and related pages
For questions about this site, contact our support at [email protected]. To activate an account limit or exclusion, use the casino account tools or casino Live Chat described above.